Return Policy

Hoop City Memphis hopes you love what you ordered. But in case you don’t—perhaps it’s a little too big or small—we’ll send you a new size or issue you a quick refund.

Hoop City Memphis accepts returns for all brand new items purchased directly from Hoop City Memphis for refund within 20 days of the purchase date provided that the item is still in new condition (unworn). In order to return such item you need to contact Hoop City Memphis through the contact form here. Or, simply fill out the form below.

Depending on the details of the return, Hoop City Memphis will arrange for an exchange, or refund your purchase.

If you prefer, you can send your returned item, via USPS, to this address:

Hoop City Customer Service
2767 Natchez Lane
Memphis, TN 38111

Please include a note describing the reason for return, and whether you’d like a refund or an exchange. In the case of an exchange we’ll mail you a replacement order within 24 hours.